Michelle Chapman is a strategic healthcare executive with more than 20 years of experience driving growth, innovation, and performance across complex healthcare ecosystems. She currently serves as Director of Client Strategy at ConferMED, where she is a member of the senior leadership team and a key advisor on national client strategy, clinical operations, and enterprise expansion.
In her role, Michelle leads strategic initiatives across a diverse portfolio of more than 200 healthcare organizations, including FQHCs, Medicaid programs, payers, and state-funded entities. She is instrumental in advancing FHQCs, optimizing specialty access through eConsult solutions, and aligning payer-provider partnerships to improve outcomes and efficiency. She has successfully led large-scale implementations, including grant-funded national programs, and developed data-driven strategies that enhance performance, reduce provider burden, and accelerate adoption of innovative care delivery models.
Michelle is recognized for her ability to bridge clinical, operational, and financial priorities—partnering closely with C-suite stakeholders to drive measurable results. She has built and led high-performing teams, implemented enterprise-level analytics and KPI frameworks, and consistently deliver significant growth in client utilization and engagement.
Prior to her current role, Michelle held leadership positions across major healthcare organizations, including UnitedHealthcare / OptumCare and ConnectiCare, where she specialized in provider network development, contract negotiation, and value-based care transformation. She began her career in pharmaceutical sales with Merck & Co., Wyeth Pharmaceuticals, and Stiefel, earning national recognition for performance and leadership.
Michelle holds a Bachelor of Arts and Sciences, Cum Laude, from Boston University. She also serves as a board member for the Women and Girls’ Fund, Main Street Community Foundation, where she supports initiatives focused on advancing equity and opportunity for women and girls in underserved communities.